Privacy Policy

Who we are

This website is run by Bradford House Clearance. For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the controller of the personal information described in this notice.

If you have any questions about this notice or how we use your information, please email us at hello@bradfordhouseclearance.co.uk.

Information we collect

When you use our contact or quote form

If you send us an enquiry through our contact form, we collect the details you give us. This may include:

• your name
• your phone number
• your email address
• the address and postcode of the property
• your preferred contact method
• the service you are interested in
• your message and any other details you choose to share

Please only tell us what we need to give you a quote. You do not need to share sensitive details, such as information about someone's health, unless you want us to know them to help plan the job.

When you submit a review

If you send us a review through our website, we collect the name you give, your review text, any rating and any other details on the form. If we publish a review, we will only show the name or initials you provided and the review itself. We will not publish your contact details.

Website statistics

Like most websites, we keep simple statistics to understand how the site is used and to keep it secure. When you visit a page, we record the page viewed, the site that referred you (if any), your IP address, your browser type and your approximate country. We do not use this information to identify you personally, and we do not use third-party advertising or tracking tools.

When you contact us by phone or email

If you call or email us directly, we will keep a record of your contact details and what we discussed so we can deal with your enquiry.

Cookies

Our website uses only an essential session cookie. This helps forms work securely and allows the site owner to log in to the admin area. It is deleted when you close your browser. We do not use advertising cookies, and we do not use cookies to track you across other websites. Because this cookie is strictly necessary for the site to work, we do not ask for consent to use it.

How we use your information

We use your information to:

• reply to your enquiry and give you a quote
• arrange, carry out and follow up a clearance you have asked for
• keep records of jobs for our accounts and tax
• publish reviews you have sent us, where you have agreed
• keep our website working properly and protect it from misuse

We will not send you marketing messages unless you have asked us to.

Our lawful bases

Data protection law says we must have a lawful basis for using personal information. We rely on:

• Steps before a contract, and the contract itself: when you ask for a quote or book a clearance, we need your details to respond and to do the work.
• Legitimate interests: to run our business, answer general questions, publish reviews you have sent us, keep basic website statistics and keep the site secure. We have considered your interests and believe this use is reasonable and expected.
• Legal obligation: to keep certain business records, for example for tax.

Who we share it with

We do not sell your personal information, and we do not share it with anyone for their own marketing. We only share it where needed, for example with:

• our website hosting provider, which stores the website and form submissions
• our email provider, which delivers form submissions and emails to us
• our accountant or professional advisers, where needed for our records
• people involved in your clearance, such as a solicitor, executor, landlord or letting agent, but only where you have asked us to work with them
• the police or other authorities, if the law requires it

Our service providers may store data on servers outside the UK. Where they do, we expect them to use appropriate safeguards required by UK data protection law.

How long we keep it

• Enquiries that do not lead to a job: we keep these only as long as needed to deal with your enquiry and any follow-up questions, and then delete them.
• Job records: we keep these for as long as needed for our accounts and tax records.
• Reviews: published reviews stay on the site until you ask us to remove them or we decide to take them down.
• Website statistics: we keep these for up to 12 months, then delete them.

Keeping it safe

We take sensible steps to protect your information, including using a secure connection on our website, limiting who can access the admin area and keeping devices protected. No website can be completely secure, but we work to keep the risk low.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to limit how we use your information
• object to us using your information where we rely on legitimate interests
• ask for your information to be transferred to another organisation, in some cases

Some rights only apply in certain situations. To use any of these rights, email hello@bradfordhouseclearance.co.uk. We may need to check your identity before we respond. We will normally reply within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection. You can make a complaint to the ICO on their website.

Changes to this notice

We may update this privacy notice from time to time, for example if we change how our website works. The latest version will always be on this page. You may also find our website terms of use helpful.